Level 2 Diploma in Business Administration (RQF)

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This qualification specification is designed to outline all you need to know in order to offer this qualification in your centre. If you have any further questions, please contact your HABC Account Manager.

Qualification details

The HABC Level 2 Diploma in Business Administration (QCF) has been accredited by the regulators of England and Wales (Ofqual and the Welsh Government) and is part of the Qualifications and Credit Framework (QCF).

It is supported by Skills CFA, the Sector Skills Council for occupations in business and administration, customer service, enterprise and business support, human resources and recruitment, industrial relations, leadership and management, marketing and sales (also includes contact centres and third sector).

Qualification overview

This qualification is aimed at learners working within a business and administration role who wish to improve their knowledge and skills in a variety of work environments and sectors.

The qualification can be taken on a standalone basis or as part of a larger programme of study. It forms the knowledge and competency requirements of the Intermediate Apprenticeship Framework in Business Administration.

Entry requirements

Although there are no formal entry requirements to register on to this standalone qualification, HABC recommend learners have level 1 in both English and mathematics, this will also support those learners who undertaking this qualification as part of an Apprenticeship programme.

Age ranges

This qualification is approved for delivery to learners aged 16+.


Upon successful completion learners may wish to continue their development via the completion of any of the following signposted qualifications/training:

  • HABC Level 3 Diploma in Business Administration (QCF)
  • HABC Level 2 Diploma in Customer Service (QCF)
  • HABC Level 3 Diploma in Customer Service (QCF)
  • HABC Level 2 Diploma in Team Leading (QCF)
  • HABC Level 3 Diploma in Management (QCF)

Programme Summary

Qualification Number601/4107/4
Learning Aim Reference60141074
Guided Learning Hours229-351
Credit Value45
Assessment MethodPortfolio of Evidence

HABC Level 2 Diploma in Business Administration

QualificationTotal UnitsMaximum CreditTotal Guided Learning Hours (GLH) 
HABC Level 21545331 Hours 
  Mandatory Units   
UnitLevelCredit ValueGLHUnit Code
Unit 1: Communication in a business environment2319H/506/1893
Unit 2: Principles of providing administrative services2425J/506/1899
Unit 3: Principles of business document production and information management2321T/506/1901
Unit  4: Understand employer organisations2440A/506/1964
Unit  5: Manage personal performance and development2418L/506/1788
Unit  6: Develop working relationships with colleagues2319R/506/1789
Optional Units
Unit 7: Manage diary systems2212L/506/1807
Unit 8: Produce business documents2324Y/506/1809
Unit 9: Collate and report data2319L/506/1810
Unit 10: Store and retrieve information2419R/506/1811
Unit 11: Produce minutes of meetings2313Y/506/1812
Unit 12: Handle mail2315D/506/1813
Unit 13: Provide reception services2315H/506/1814
Unit 17: Archive information2314T/506/1865
Unit 18: Maintain and issue stationery and supplies2318Y/506/2295
Unit 19: Use and maintain office equipment2210J/506/1868
Unit 20: Contribute to the organisation of an event2323L/506/1869
Unit 21: Organise business travel or accommodation2423D/506/1875
Unit 22: Provide administrative support for meetings2428H/506/1876
Unit 23: Administer human resource records2328T/506/1879
Unit 26: Administer finance2421R/506/1890
Unit 28: Employee rights and responsibilities2216L/506/1905
Unit 29: Health and safety in a business environment2210D/506/1794
Unit 30: Use a telephone and voicemail system2220K/506/1796
Unit 31: Meet and welcome visitors in a business environment2220A/506/1799
Unit 34: Contribute to the development and implementation of an information system2621A/506/1916
Unit 35: Monitor information systems2843F/506/1917
Unit 36: Analyse and present business data2624M/506/1945
Unit 37: Using Email2320M/502/4300
Unit 39: Website Software2430R/502/4631
Unit 40: Spreadsheet Software2430F/502/4625
Unit 41: Presentation Software2430M/502/4622
Unit 43: Data Management Software2320J/502/4559
Unit 44: Deliver customer service2527A/506/2130
Unit 45: Process information about customers2314R/506/2134
Unit 46: Develop customer relationships2318Y/506/2149
Unit 48: Processing customers’ financial transactions248F/601/8320
Unit 49: Payroll Processing2520T/505/1238
Unit 52: Principles of customer relationships2318K/503/8194
Unit 53: Principles of team leading2537R/506/2294
Unit 54: Principles of equality and diversity in the workplace2210J/506/1806
Unit 56: Principles of digital marketing2540D/502/9931
Unit 57: Understand working in a customer service environment2325L/506/2083
Unit 59: Exploring Social Media2216F/505/6880
Unit 60: Understand the safe use of online and social media platforms2435L/505/3514

Course Content

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